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Privacy policy

Effective date: June 16, 2026

DIY Custom Insoles ("DIY Custom Insoles," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.diycustominsoles.com (the "Site") or place an order, how we use and protect it, and the choices you have. By using the Site, you agree to the practices described here.

1. Information We Collect

Information you give us. When you create an account, place an order, or contact us, we may collect your name, billing and shipping address, email address, phone number, shoe size, and payment details. If you reach out to our support team, we also keep the information you choose to share with us so we can help you.

Information collected automatically. When you browse the Site, we automatically collect device and usage data, including your IP address, browser type, time zone, the pages and products you view, and how you arrived at and move through the Site. We collect this using cookies, log files, and similar technologies.

2. How We Use Your Information

We use your information to:

  • process, fulfill, and ship your orders;
  • communicate with you about orders, support requests, and your account;
  • detect and prevent fraud and protect the security of the Site;
  • improve our products, Site, and customer experience; and
  • send marketing messages where you have asked to receive them (you can opt out at any time).

3. We Do Not Collect Health or Medical Data

Our insoles ship flat, and you customize them yourself at home by following the included instructions — so we do not collect foot impressions, scans, measurements, or any medical or health information in order to fulfill your order. The only sizing detail we use is your shoe size. Any comfort or foot-related details you volunteer when contacting support are used solely to assist you, never for profiling or advertising.

4. Cookies and Tracking

Cookies help us remember your cart, understand how the Site is used, and improve performance. You can disable cookies in your browser settings, though some parts of the Site may not function properly if you do. Where required, we honor recognized browser privacy signals such as "Do Not Track."

5. How We Share Information

We do not sell or rent your personal information. We share it only with service providers who help us operate our business — such as payment processors, our e-commerce platform (Shopify), shipping carriers, and email/analytics providers — and only to the extent they need it to perform those services. We may also disclose information when required by law or to protect our rights, safety, or property.

Payment card details are processed by secure third-party payment gateways and are not stored on our servers.

6. Data Security

We use industry-standard safeguards, including SSL encryption for sensitive data in transit, and we limit access to personal information to personnel who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. California residents have rights under the CCPA/CPRA, and residents of the EEA/UK have rights under the GDPR. To exercise any of these rights, contact us using the details below; we will respond as required by applicable law and will not discriminate against you for exercising your rights.

8. Email and SMS Communications

If you opt in, we may send you order updates and promotional messages by email or text. You can unsubscribe from marketing email at any time using the link in any message, and from SMS by replying STOP. Message and data rates may apply. Consent to marketing messages is not a condition of purchase.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us so we can delete it.

10. Third-Party Links

The Site may link to third-party websites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted, with a revised "Effective date" above.

12. Contact Us

Questions or requests about this Privacy Policy or your information:

DIY Custom Insoles 4700 SW 51st Street, Suite 214, Davie, FL 33314, USA Email: support@diycustominsoles.com Phone: (786) 285-1907